Kuwait Teleseen Company (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
Information We Collect 1.1 Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
Full name Email address Phone number Delivery address Account login credentials Payment-related details (processed securely via third-party payment providers)
1.2 Non-Personal Information
We may automatically collect certain non-identifiable information, such as:
Device type and operating system App usage data and interaction logs IP address and approximate location Browser type and version
How We Use Your Information
We use the collected information for the following purposes:
To create and manage user accounts To process orders, payments, and deliveries To provide customer support and respond to inquiries To send order updates, notifications, and service-related messages To improve app functionality, performance, and user experience To comply with legal and regulatory obligations
Payment Information
All payments are processed through secure third-party payment gateways. Kuwait Teleseen Company does not store or process full credit/debit card details on its own servers. Payment providers handle this information in accordance with their own privacy and security policies.
Sharing of Information
We do not sell or rent your personal information. We may share your information only in the following cases:
With trusted service providers (e.g., delivery partners, payment processors) strictly for order fulfillment When required by law, regulation, or legal process To protect our rights, safety, or property, or that of our users
All third parties are obligated to keep your information confidential and use it only for authorized purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no system can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy Comply with legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
Your Rights and Choices
Depending on applicable laws, you may have the right to:
Access your personal information Correct or update inaccurate information Request deletion of your account and associated data Withdraw consent for certain data processing activities
Requests can be made by contacting us using the details below.
Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be promptly deleted.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage users to review their privacy policies independently.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
